Agenda/Speakers:

1.   Apologies for absence

2.   Declarations of interest

  •             Members
  • and Officers are reminded to make any declarations of pecuniary, personal
  • and/or prejudicial interests that they may have in relation to items on this
  • agenda and are reminded that they should re-declare their interest before
  • consideration of the item or as soon as the interest becomes apparent.
  •  
  •  
  •  
  •             Members
  • and officer should make their declaration by stating :
  •  
  • a) the application they have the interest in
  •  
  • b) whether it is a pecuniary, personal and/or prejudicial
  •  
  • c) the nature of the interest
  •  
  • d) if it is a prejudicial or pecuniary interest, whether
  • they will be exercising their right to speak to the application

3.   Minutes 

  • To approve as a correct record the Minutes of the meeting of
  • the Housing & Customer Services Working Group held on XX XXXX XXXX as
  • attached/as previously circulated.

4.   Items not on the agenda that the Chairman of the meeting is of the opinion should be considered as a matter of urgency by reason of special circumstances

5.   Repairs Handbook 

  • This report seeks approval for the adoption of the Tenants Repair
  • Handbook 2021.
  •  
  •  
  •  
  • Housing and Customer Services Working Group is asked to
  • recommend to Cabinet:
  •  
  • a)    The adoption of
  • the Tenant’s Repair Handbook.
  •  
  • b)    Delegated
  • authority be given to Group Head of Residential Services to approve changes to
  • the handbook.
  •  
  • Additional documents:
  •  
  • Item 5 - Appendix 1 - Arun Housing Repairs Handbook , item
  • 5.pdf icon PDF 755 KB

6.   Income Recovery Policy 

  • This report seeks approval for the adoption of an Income
  • Recovery Policy for housing that is owned or managed by the Council.
  •  
  •  
  •  
  • Housing and Customer Services Working Group is asked to
  • recommend to Cabinet:
  •  
  •  
  •  
  • a)    The adoption of
  • the Income Recovery Policy 2021.
  •  
  •  
  •  
  • b)    Delegated
  • authority to be given to the Group Head of Residential Services to make changes
  • to the policy.
  •  
  •  
  •  
  • Additional documents:
  •  
  • Item 6 - Appendix 1 - Income Recovery Policy , item 6.pdf
  • icon PDF 131 KB

7.   Anti-Social Behaviour Policy 

  • This report seeks approval for the adoption of the revised
  • Anti-Social Behaviour Policy 2021 in respect of council housing.  
  •  
  •  
  •  
  • Housing and Customer Services Working Group is asked to
  • recommend to Cabinet:
  •  
  •  
  •  
  • a)    The adoption of
  • the Anti-Social Behaviour Policy 2021.
  •  
  • b)    Give delegated
  • authority to the Group Head of Residential Services to make changes to the
  • policy.
  •  
  •  
  •  
  • Additional documents:
  •  
  • Item 7 - Appendix 1 - ASB Policy , item 7.pdf icon PDF 322
  • KB

8.   Decant Policy 

  • This report seeks approval for the adoption of a Decant
  • Policy which sets out the Council’s approach to decanting tenants, licensees,
  • leaseholders and shared owners from their home whether on a permanent or
  • temporary basis.
  •  
  •  
  •  
  • Housing and Customer Services Working Group is asked to
  • recommend to Cabinet:
  •  
  •  
  •  
  • a)    The adoption of
  • the Decant Policy 2021.
  •  
  •  
  •  
  • b)    Delegated
  • authority to the Group Head of Residential Services to make changes to the
  • policy.
  •  
  •  
  •  
  • Additional documents:
  •  
  • Item 8 - Appendix 1 - Decant Policy , item 8.pdf icon PDF
  • 150 KB

9.   Annual Tenants Report 2019/20 

  • This report sets out the Council’s Annual Report to Tenants
  • 2019/20 as required by the regulator standards set out by the Regulator for
  • Social Housing (RSH).
  •  
  •  
  •  
  • Members are asked to note the contents of the Annual Report
  • to Tenants 2019/20.
  •  
  • Additional documents:
  •  
  • Item 9 - Appendix 1 - Annual Report to Tenants and
  • Leaseholders , item 9.pdf icon PDF 3 MB

10.   Report back from Cabinet/Full Council

  • After the meeting of the Working Group on the 4 February
  • 2021 there were three recommendations referred on to Cabinet for approval.
  • These are being reported into the Cabinet meeting to be held on 22 March 2021.

11.   Work Programme

  • There is no work programme to review or approve, due to the
  • change in Governance Structure that will be implemented by the Council in May
  • 2021. The work programme for the new Residential & Wellbeing Services
  • Committee will be agreed at its first meeting on 3 June 2021, under the new
  • Governance Structure.